Yes, we would be pleased to accept your telephone order.  However, for security purposes should you choose to pay over the telephone, we would advise you that payment must be made by the person named as the card holder.  Furthermore, delivery can only be made to the address where the card is registered.  This will mean that if you decide to pay by telephone you will be unable to specify a delivery address different from the invoice address.  Should you decide to place your order via telephone you will receive an order acknowledgment

Alternatively, to avoid the above restrictions you may prefer to place your order through our secure website.  Once your order has been placed online you will receive an email confirmation detailing the delivery procedure

Don't worry. We accept cancellations without any quibble or charge before delivery and we also offer a 7-day no quibble returns policy after delivery

We would process your request for a refund; however we reserve the right to make a charge for both delivery and collection

When the product is delivered by our own home delivery drivers they will unpack and inspect the product with you. If it is damaged they will return the product to our warehouse and we will arrange a replacement product to be delivered to you. Or alternatively you can request a refund of your purchase

We would be happy for you to collect your purchase from our main depot in Huddersfield.  However, we would suggest that you contact us at least two hours in advance to pre-arrange collection in order to give our warehouse team the opportunity to select your product and ensure it is ready for collection.  Please note that self collection can be made until 5.00pm between Monday to Friday and until 4.30pm on Saturdays. If the collection is not pre-arranged there may be a wait of approximately 30 minutes before your items can be loaded into your vehicle.

We can only provide this service from our Huddersfield showroom and main depot at the moment. Our sales advisors will make the necessary arrangements to enable you to pay and collect your product. You will be asked to thoroughly check and inspect your product before taking it home.

What type of vehicle will I need?

This will depend on the size of the product that you have purchased.  As a guide however, wine bottle coolers that hold between 6 and 28 bottles should fit in to most standard sized vehicles.  Larger coolers such as the 60 and 72 bottle coolers will require a larger vehicle.

Standard sized boxed items weighing less than 20kgs

Unfortunately we cannot specify a time when the courier will call however we can tell you the service operates between 9:00am and 5:30pm, Monday to Friday

The courier will leave a card to say they call to deliver your product. This card will provide details about the local depot and contact details including your reference number. This will enable you to arrange a more convenient delivery with the courier

We only courier items that are a standard size and weigh less than 20kgs. Our specialist home delivery teams will deliver non standard products direct to your home

Your order acknowledgment explains what will happen next - your purchase will either be sent by next day courier or our home delivery team will schedule your purchase for delivery by our own specialist home delivery teams. Our Customer Support team will contact you initially by telephone to confirm the delivery date with you and ask you some questions to provide the delivery team with as much information as possible to ensure your delivery is without any problems

We will attempt to be flexible with your delivery but we would ask you to consider we deliver nationwide and some of our customers will be disappointed if we cannot deliver on a particular date. If you cannot accept the delivery date offered, our Customer Support team will advise you of the next date we will be delivering in your postal area; this may mean a lengthy delay in the delivery of your product

No it is not possible to specify a time for delivery - there are lots of factors that can influence a delivery run

Our delivery team will contact you on the morning of the delivery - usually before 8:30am and then again approximately one hour before they arrive at your property. On that first call our driver will be able to advise you whether your delivery will be morning or an afternoon and on that second call you will be given a more precise time of arrival

Your delivery will then be re-scheduled and you should be aware this may mean a lengthy delay in the delivery of your product

We would request that you provide a clear route through the property to the location where you would wish the product to be placed. This area should be sufficient to allow our delivery team to unpack the product to enable you to inspect and check the product meets your satisfaction. If you have purchased an electric suite our delivery team will also need to have access to an electrical plug socket in order to show you how the suite operates

Yes, all our products carry a 12-month manufacturer's guarantee. You are urged to return your registration card when you have unpacked the product

Yes, you can contact our Customer Support team on 0844 8809 301 to ask for advice about your product